Bright Spot in Video when Viewing Camera at Night. (the Series can be found on the sticker located on the camera) Visit and enter your Series into the Search bar. IMPORTANT: For more detailed information specific to your model or if you do not see your issue listed below, please see your camera’s support page for additional support material.ġ. Please email and describe the situation, and we will further assist.Click from the list below to navigate to that section of this guide for more information. The camera not be operable due to manufacturing issue. If all situation solutions did not work, the camera may have a malfunction. Reason: Camera has a malfunction, not operable. *If the problem persists, please email to for further assistance. Try using an alternative hotspot such as a smartphone to make sure the problem is related to the hardware and not your WiFi network. Re-eneter your WiFi password and make sure it's correct. 
Reason: Incorrect WiFi password is being used. Provide the QR code located at the bottom of your camera, and the Wifi pairing code.
Try turning off the wireless MAC address filter. Encryption & Authentication methods should be set to WPA2-PSK and AES. If your router is dual band (5G & 2.4G), temporarily turn off 5G until the camera is connected. If you have smart Wifi, turn it off and try connecting the camera again. 
Router is connected to less than 10 devices. WiFi account/password does not contain special characters. Camera is connected to 2.4G Wifi does not require authentication. Step 1 - Begin by Reviewing These Requirements. Reason: Camera is not connected to the router. *If the problem persists, please email to for further assistance Turn off the firewall and connect again. Check your router and see if there's any limits or firewall. Reason: Camera is not connected to the server. LED color: White (flashing fast and never turns to steady white light) Camera has a malfunction, not operable. There are 4 common situations for why your Nooie camera may not be operating: If your Nooie camera failed to connect, please check the LED indicator on your camera and reference the following recommended solutions.
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